Major Components To A Contact Officer’s Role

2. Assisting staff who may have a perceived issue related to unlawful discrimination or bullying in the workplace including helping them to deal with the emotion and providing them with their organisation’s options and processes for dealing with the issues relating to those policies and procedures;

3. Assisting the organisation to promote its’ Equal Employment Opportunity and anti-bullying policies and processes for all parties.

Course Content

Topics addressed include:

• Diversity in a changing World
• Parity, Equity, Inclusion and Unconscious Bias and how they play their parts
• the law and expectations we all have to manage against
• legislation/ case analysis
• unlawful discrimination and how to manage and report it
• harassment – multiple formats
• what constitutes harassment and bullying
• bullying in many contexts
• the new role of the Contact Officer
• record keeping and its key importance
• problems experienced by Contact Officers and how to resolve them
• attributes of a Contact Officer and how to deal with the stresses of the role
• conducting a one-on-one meetings and
• effective discussions and role plays based on key relevant organisational experiences