Contact Officers Mentor Support Program
Contact Officer Mentoring Program – Live Virtual / Face to Face Delivery
These elements become professional development opportunities for Contact Officers that support participants to grow and reach their full potential and performance optimisation when dealing with complaints.
How The Program Works
Our Mentors can assist staff who have general enquiries or concerns about workplace conduct across a broad range of items such as:
- providing information, guidance and support on options to resolve issues and explain choices to prevent issues before they reach escalation points
- provide information, guidance and resources to assist with matters related to all matters and processes
- guidance around outlining your departmental policies, processes and principles for contact officers
- how to deal with stress, eliminating unconscious bias and conflicts of interests
- referring staff to the your key support services, both internally and externally (e.g., Employee Assistance Program (EAP))
- guiding Officers to explore other options, if they are not able to solve their issue or manage the situation (e.g., steps to take in formalising a complaint, or engaging formal resolution processes)
- maintained increased self-awareness around conflict and enhanced personal skill of self-regulation (managing one-self).
- be able to respond to conflict to create choice rather than react
- be able to promote a collaborative approach to resolving conflict
- be able to influence others by modelling a non-anxious response
- promote a productive workplace that encourages respectful relationships.
The program is charged as a per employee cost and has a simply methodology and framework of one call per month for one hour per month per person. It’s a really great program works well to maintain people focus, skills and to assist them in managing stress and anxiety. Costs per call per month is $250 per call plus GST.
The program can also be book for Bi-Monthly Calls, Quarterly and Six Monthly calls as a means of supporting staff and reducing turnover in positions and stress claims.
To book this Mentor Support Program (MSP) please contact us on the below contact numbers or via our website at the following Book Now Button.